1. Introduction

Urban Consulting (“Urban Consulting,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, maintain, protect, and disclose your information when you visit our website (the “Website”) or otherwise engage with our services. We operate under the jurisdiction of Ontario, Canada, and comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

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2. Information We Collect

2.1 Personal Information

We may collect personal information by which you can be identified, such as your:

• Name

• Email address

• Phone number

• Mailing address

• Any other identifiers you provide to us directly

2.2 Non-Personal Information

We also collect non-personal information that does not identify you individually. This may include:

• Browser type and version

• Device information (e.g., IP address)

• Pages visited on our Website, along with access dates and times

• Referral URLs

• Cookies and related data, as further explained in our Cookies Policy section below

2.3 How We Collect Information

• Directly from You: When you provide information through forms on our Website, communicate with us via email or social media, or request information about our services.

• Automatically: Through cookies, log data, and similar tracking technologies when you navigate our Website.

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3. Use of Information

We use the information we collect, including personal information, for purposes such as:

• Presenting our Website content and services to you

• Providing information, products, or services you request from us

• Customizing and personalizing your experience on our Website

• Managing and improving our business operations, services, and customer relationships

• Communicating with you about updates, promotions, or changes to our services or Website

• Fulfilling any other purpose for which you provided the information, with your consent

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4. Disclosure of Information

We may disclose personal information:

• To our subsidiaries, affiliates, and trusted service providers who assist us in operating our business and the Website

• In aggregate or anonymized form that does not personally identify you

• In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event involving the transfer of our business assets

• To comply with legal obligations, law enforcement requests, or to protect our rights, property, or safety and that of our users

• For any other purpose disclosed at the time you provide your information, or with your consent

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5. Security of Your Personal Information

We employ commercially reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no method of transmission or storage is entirely secure. By using our Website, you acknowledge and accept any inherent security risks.

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6. Retention of Personal Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations. When no longer needed, we will securely delete or anonymize your information.

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7. Children’s Privacy

Our services and Website are not directed at children under 13. We do not knowingly collect personal information from individuals under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

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8. Cookies Policy

We use cookies and similar technologies to enhance your experience and gather information about the use of our Website. A cookie is a small text file stored on your device (computer, tablet, or smartphone) when you visit a website.

8.1 How We Use Cookies

• Essential Cookies: Enable core functionality, such as page navigation and secure areas of the Website.

• Analytics Cookies: Help us understand how users interact with our Website by collecting data on the number of visitors, pages visited, and length of time spent on each page.

• Preference Cookies: Remember your choices, such as language preferences, for a more personalized experience.

• Marketing Cookies (if applicable): Track your browsing habits so we can show you relevant ads on third-party websites.

8.2 Third-Party Cookies

We may allow trusted third parties—like analytics or advertising partners—to place cookies on your device. These cookies may collect information about your browsing behavior. We encourage you to review the privacy policies of such third parties.

8.3 Your Choices Regarding Cookies

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies or delete existing ones. Doing so may limit certain functionalities of our Website.

By using our Website, you consent to the use of cookies in accordance with this Privacy Policy.

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9. Your Rights and Choices

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete.

• Withdrawal of Consent: Where we rely on your consent for processing your personal information, you have the right to withdraw it at any time.

• Complaints: If you believe we have breached Ontario privacy laws or PIPEDA, please contact us using the details below. You also have the right to file a complaint with the relevant privacy commissioner in Canada.

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10. Third-Party Websites

Our Website may contain links to third-party sites. We do not control and are not responsible for the content, privacy policies, or practices of these websites. We encourage you to review their privacy policies before providing any personal information.

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11. Changes to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page, along with the revised Effective Date. By continuing to use our Website after we post changes, you accept those updates.

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12. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada. By using our Website, you agree that any dispute arising in connection with this Privacy Policy shall be resolved in accordance with Ontario law.

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13. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise any of your rights, please contact us at:

Urban Consulting
Info@DataOpsStrategy.com